Open Signatures to find the request, then open its document and choose View signing progress. The library’s document lifecycle state is separate from the status of an individual signing request.
Check progress and delivery
Review who has signed, who is waiting and any decline reason. An email marked Accepted means the mail server accepted it; that alone does not prove delivery or that the recipient opened it. Delivery feedback can show a bounce or complaint. Check the email address with the recipient when needed.
Correct an unsigned recipient
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In signing progress, use Correct for the unsigned recipient.
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Check the signer name and email address.
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Choose Save and reissue invitation.
The old link stops working. The PDF and people who have already signed remain fixed. Correcting an unsigned recipient does not consume another send.
Reminders and cancellation
Use Send reminder when available. You can pause or enable automatic reminders. Reminders stop when the request finishes or expires. Use Cancel request and its confirmation when recipients must no longer sign; existing evidence is retained.
Download the result
When completion is ready, use Download signed PDF and the available evidence download. A multi-document request keeps the exact source-version references used for that execution. An older completed request retains its own executed version.
If files are delayed
If finalization reports an error and you have editing access, use Retry completed PDF when offered. For email failures, use Retry email after addressing the cause. Avoid creating a second request just to retry an existing completion.